How can we help?
Find release, account, and reading-practice answers or contact support.
Email support
support@mindcraftreader.com
Describe what happened and when; never send a device credential or voice recording.
Dashboard assistant
Automated help for signed-in account and reader questions
You can request human support from the conversation.
Frequently asked questions
How do I install the mod?
Create a free account, then open the download page. The Mac installer for Minecraft Java 26.2 is live; on Windows, follow the manual guide until the one-click installer ships. Every file comes from the signed release manifest, and the page never offers an old or unverified file.
The mod isn't showing reading prompts
Make sure the mod is enabled, then press F8 and check the link status. If the device was revoked or the link expired, create a new link from the dashboard. Restart Minecraft after completing the link.
Can a reader use this on multiplayer servers?
MindCraft is a client-side mod and does not require a server plugin. Check each server or Realm's rules before using any client mod; compatibility can vary by server policy and mod setup.
How do I change the reading challenge?
Use the reversible practice-band control in dashboard settings. The English methodology page explains the current rules and limitations; it does not present bands as school grades.
Is my data private?
Voice audio is sent to a speech provider for transcription. MindCraft Reader does not intentionally save raw audio in its application records. See the Privacy Policy for current provider, retention, and deletion details.
Can I cancel a subscription anytime?
Stripe is the subscription provider. Customers can cancel from the dashboard and keep access until the end of the current billing period. New subscribers may request a refund within 14 days of the first payment.
The speech recognition isn't working
A missed transcript should not trap the reader in a forced retry. Check that the microphone is connected and allowed by the operating system, then confirm the selected input device. If the problem continues, tell support what appeared on screen and when.
How do I add another reader?
Free accounts support 1 reader. Paid accounts add one seat per reader at $9/month or $90/year; change the seat count from the dashboard or billing portal.
Does practice work offline?
MindCraft needs an internet connection for account linking, sentences, speech processing, and progress updates. Minecraft itself can continue if practice temporarily cannot connect.
Still need help?
Send the account email and a short description of what happened. Support will not ask for a device credential or voice recording.
Contact support